Tipificar Llamada

Cuando una llamada es finalizada en uContact se puede agregar una tipificación para tener identificado en que finalizó la llamada y asi poder obtener reportes o bién crear acciones apartir de una tipificación.

Todos los datos que esten encerrados por "{{ }}" son valores que serán reemplazado con los datos del propio cliente y/o la instancia correspondiente.

HTTP Request

Header Request

Parametros

Ejemplos de codigo

Puede copiar los siguientes ejemplos de codigo y reemplazar las variables "{{variable}}" con los datos correctos.

HTTP

POST /Integra/resources/api/DispositionCall HTTP/1.1
Host: {{Instancia}}.ucontactcloud.com
Content-Type: application/x-www-form-urlencoded
Authorization: Basic {{Token}}
Content-Length: 173

campaign=campana-%3E&agent=Vcisneros&callerid=1234567890&guid=f9b7ada3-a4e5-4795-834d-aa1c1a37ee57&l1=Tipificacion1&l2=&l3=&d2=&d2=&comment=&schedule=&camptoreschedule=&tag=

cURL

curl --location --request POST 'https://{{Instancia}}.ucontactcloud.com/Integra/resources/api/DispositionCall' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--header 'Authorization: Basic {{Token}}' \
--data-urlencode 'campaign=campana->' \
--data-urlencode 'agent=Vcisneros' \
--data-urlencode 'callerid=1234567890' \
--data-urlencode 'guid=f9b7ada3-a4e5-4795-834d-aa1c1a37ee57' \
--data-urlencode 'l1=Tipificacion1' \
--data-urlencode 'l2=' \
--data-urlencode 'l3=' \
--data-urlencode 'd2=' \
--data-urlencode 'd2=' \
--data-urlencode 'comment=' \
--data-urlencode 'schedule=' \
--data-urlencode 'camptoreschedule=' \
--data-urlencode 'tag='

JavaScript

var myHeaders = new Headers();
myHeaders.append("Content-Type", "application/x-www-form-urlencoded");
myHeaders.append("Authorization", "Basic {{Token}}");

var urlencoded = new URLSearchParams();
urlencoded.append("campaign", "campana->");
urlencoded.append("agent", "Vcisneros");
urlencoded.append("callerid", "1234567890");
urlencoded.append("guid", "f9b7ada3-a4e5-4795-834d-aa1c1a37ee57");
urlencoded.append("l1", "Tipificacion1");
urlencoded.append("l2", "");
urlencoded.append("l3", "");
urlencoded.append("d2", "");
urlencoded.append("d2", "");
urlencoded.append("comment", "");
urlencoded.append("schedule", "");
urlencoded.append("camptoreschedule", "");
urlencoded.append("tag", "");

var requestOptions = {
  method: 'POST',
  headers: myHeaders,
  body: urlencoded,
  redirect: 'follow'
};

fetch("https://{{Instancia}}.ucontactcloud.com/Integra/resources/api/DispositionCall", requestOptions)
  .then(response => response.text())
  .then(result => console.log(result))
  .catch(error => console.log('error', error));

JQuery

var settings = {
  "url": "https://{{Instancia}}.ucontactcloud.com/Integra/resources/api/DispositionCall",
  "method": "POST",
  "timeout": 0,
  "headers": {
    "Content-Type": "application/x-www-form-urlencoded",
    "Authorization": "Basic {{Token}}"
  },
  "data": {
    "campaign": "campana->",
    "agent": "Vcisneros",
    "callerid": "1234567890",
    "guid": "f9b7ada3-a4e5-4795-834d-aa1c1a37ee57",
    "l1": "Tipificacion1",
    "l2": "",
    "l3": "",
    "d2": "",
    "d2": "",
    "comment": "",
    "schedule": "",
    "camptoreschedule": "",
    "tag": ""
  }
};

$.ajax(settings).done(function (response) {
  console.log(response);
});

C#

var client = new RestClient("https://{{Instancia}}.ucontactcloud.com/Integra/resources/api/DispositionCall");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
request.AddHeader("Content-Type", "application/x-www-form-urlencoded");
request.AddHeader("Authorization", "Basic {{Token}}");
request.AddParameter("campaign", "campana->");
request.AddParameter("agent", "Vcisneros");
request.AddParameter("callerid", "1234567890");
request.AddParameter("guid", "f9b7ada3-a4e5-4795-834d-aa1c1a37ee57");
request.AddParameter("l1", "Tipificacion1");
request.AddParameter("l2", "");
request.AddParameter("l3", "");
request.AddParameter("d2", "");
request.AddParameter("d2", "");
request.AddParameter("comment", "");
request.AddParameter("schedule", "");
request.AddParameter("camptoreschedule", "");
request.AddParameter("tag", "");
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);

Java

OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("application/x-www-form-urlencoded");
RequestBody body = RequestBody.create(mediaType, "campaign=campana->&agent=Vcisneros&callerid=1234567890&guid=f9b7ada3-a4e5-4795-834d-aa1c1a37ee57&l1=Tipificacion1&l2=&l3=&d2=&d2=&comment=&schedule=&camptoreschedule=&tag=");
Request request = new Request.Builder()
  .url("https://{{Instancia}}.ucontactcloud.com/Integra/resources/api/DispositionCall")
  .method("POST", body)
  .addHeader("Content-Type", "application/x-www-form-urlencoded")
  .addHeader("Authorization", "Basic {{Token}}")
  .build();
Response response = client.newCall(request).execute();

Python

import http.client

conn = http.client.HTTPSConnection("{{Instancia}}.ucontactcloud.com")
payload = 'campaign=campana-%3E&agent=Vcisneros&callerid=1234567890&guid=f9b7ada3-a4e5-4795-834d-aa1c1a37ee57&l1=Tipificacion1&l2=&l3=&d2=&d2=&comment=&schedule=&camptoreschedule=&tag='
headers = {
  'Content-Type': 'application/x-www-form-urlencoded',
  'Authorization': 'Basic {{Token}}'
}
conn.request("POST", "/Integra/resources/api/DispositionCall", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))

HTTP Response

Respuesta Exitosa

"OK"

Respuesta de error

"0"