Training Agenda

Agent

Estimated time: 1 hour

• Operation Requirements
• Agent Interface Description
• Phone
• Breaks
• Forms
• Typifications
• Incoming and outgoing calls

Supervisor

Estimated time: 1 hour

• Overview general functionalities
• Operation Requirements
• Description Interface Supervisor
• Administrator
•  Agents
  • Campaigns
  • Dailers
  • Audios
• Supervisor
  • Agent Monitoring
  • Dailer Monitoring
•  Recordings
• Reports