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Created 2 years ago by Alejandra Vega

Updated 2 years ago by Alejandra Vega

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UCONTACT
Profiles
- Agent
- Supervisor
Features
- Feature Codes
- Feature List
Telephony
- Strategies - Telephony
- Voice Campaigns
Dialers
- CSV file format PI
OmniChannel
CRM Lite
Architecture
- Components
- Computer equipment
Security
APIs
Agent Training
Training Supervisor
- Supervisor Interface
Q&A
- How to create an agent
Database
Academy
- Training Agenda
TCPA
- Introduction
- Compliance

Books

UCONTACT

Q&A

How to create an agent

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Agent

Supervisor

Feature Codes

Feature List

Strategies - Telephony

Voice Campaigns

CSV file format PI

Strategies - Omnichannel

WebChat

Email

SMS/Whatsapp

Facebook

Components

Computer equipment

Considerations

ISO 27001

PCI Compliance

Client Authentication

Agent Authentication

Log Out

Hang Up Call

Add Record to Dialer

Upload Base

Call Disposition

Create Agent

Add Agent to Campaign

Make a Call

Get Campaigns

Get Dialers

The Agent's Profile

The Softphone

The Agent's Interface

The Unified Inbox

The agent Workspace

Supervisor Interface

How to create an agent

Training Agenda

Introduction

Compliance

Q&A

How to create an agent

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