OmniChannel
Within the omnichannel section we find all the means of communication other than telephony.
Below is the list of available channels, there are also some tips to remember when setting up any of the channels.
Strategies - Omnichannel
uContact system supports five different types os strategies: Incall Nocall Interacti...
WebChat
The main idea of this feature is the communication between customers and call center company thro...
Email Management To manage the configuration of the email campaigns in uContact, it is necessary...
SMS/Whatsapp
The incorporation of SMS/Whatsapp to our service contributes exponentially to the improvement of ...