UCONTACT
Profiles
There are two types of users inside uContact, those are: Agent uContact Agent is a module fo...
Features
Telephony
To achieve a complete Voice configuration, it is necessary to enter the system with a user who ha...
Dialers
Markers allow direct dialing campaigns to be generated under different types of channels and in d...
OmniChannel
Within the omnichannel section we find all the means of communication other than telephony. Be...
Strategies - Omnichannel
uContact system supports five different types os strategies: Incall Nocall Interacti...
WebChat
The main idea of this feature is the communication between customers and call center company thro...
Email Management To manage the configuration of the email campaigns in uContact, it is necessary...
SMS/Whatsapp
The incorporation of SMS/Whatsapp to our service contributes exponentially to the improvement of ...
CRM Lite
Dynamic form whose fields can be personalized according to the needs of each company, it also inc...
Architecture
Security
Based on these considerations, they must also be taken into account for the antivirus scanning po...
Considerations
The network where agents are working, must consider the following Port 3478 UDP/TCP must be o...
ISO 27001
The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data...
PCI Compliance
PCI is the Payment Card Industry Data Security Standard, also known as PCI DSS and is an exclusiv...
APIs
Client Authentication
This resource is used to obtain a token authentication to access the uContact APIs, created for l...
Agent Authentication
When an integration with uContact involving agent activities is required, authentication is perfo...
Log Out
This API is used to log out the agent or user once they are no longer in use. You can check the ...
Hang Up Call
When you want to hang up a call from outside of uContact, this API is used, allowing for a more c...
Add Record to Dialer
Adds a record to a dialer to launch the call as soon as an agent is available. This record will b...
Upload Base
Uploads a dialing list via a CSV or TXT file to a dialer for integration with an external system ...
Call Disposition
When a call is ended in uContact, a disposition can be added to identify how the call concluded, ...
Create Agent
When an integration requires creating users from another platform, we can use this API to create ...
Add Agent to Campaign
When integration requires it, agents can be added to a specific campaign through this API. Below,...
Make a Call
In some cases, it is necessary for an agent to initiate a call to a phone number from another app...
Get Campaigns
To obtain all campaigns created within uContact, this API can be used, which returns the totality...
Get Dialers
To obtain the list of uContact dialers, this API needs to be used. For example, if we want to cre...
Agent Training
uContact Agent is a module focused on the call center agent as a total integration solution with ...
The Agent's Profile
Take the following training course to complete your uContact #Agent certification. Start with an ...
The Softphone
Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technolo...
The Agent's Interface
Personalize your uContact workspace so that your user experience with our solution is as close as...
The Unified Inbox
With uContact's unified inbox, agents can connect with customers on the digital channel of their ...
The agent Workspace
Training Supervisor
uContact Supervisor is responsible for all system management, manages and monitors campaigns and ...
Q&A
Database
QUEUE_LOG_REPO Information of the queue calls state of campaigns input or output. Parameter deta...