Profiles

There are two types of users inside uContact, those are:

Agent
uContact Agent is a module for the contact center agent as the total solution for integration with features relating to data capture, monitoring by states, and integrated communications with the uContact platform.

Supervisor
uContact Supervisor is responsible for all system management, it manages and monitors campaigns and dialers; permits, users, and suppliers can be created and workflows can be set up along with forms and reports.

Since the uContact access interface is 100% web-based, the user must use some of the following features for entering the portal:

Operative systems
:WindowsLogo: Windows :AppleLgo: MacOS :UbuntuLogo: Ubuntu

Browsers
:ChromeLogo: Chrome :FirefoxLogo: Firefox :Edge: Edge