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Supervisor

 

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Types of licenses

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Permissions

The Supervisor profile can see in the left side section all the features supported for your security group.

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Administration

A user with administration permissions will have the following features in the portal.

Supervision

A user with supervision permissions will have the following features in the portal.


Supervisor with Telephone

If we create an Agent user that has the same name and password as a Supervisor user, we will create the Supervisor with a telephone.

Unlike a normal Supervisor user, he can belong to campaigns, use the telephone and use the breaks that correspond to the following changes:

Breaks

On the top of the screen we can see a cup-shaped icon as the image shows.

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To exit the pause, just press the Play button.

Unified Inbox

Supervisor inbox works the same as Agent - Unified Inbox

Telephone

The functionalities of the telephone will work the same as in Agent - Telephone

Calls

Call options work the same as Agent - Calls

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