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En esta serie de cursos y capacitaciones, aprenderás todo lo que necesita saber sobre uContact, Academy está diseñado para ayudarte a profundizar tu comprensión de nuestra solución y aprovecharla al máximo.

Los marcadores permiten generar campañas de marcación directa bajo diferentes tipos de canales y de diferentes formas.

There are two types of users inside uContact, those are: Agent uContact Agent is a module for the contact center agent as the total solution for integration with features relating to data capture, monitoring by states, and integrated communications with t...

To achieve a complete Voice configuration, it is necessary to enter the system with a user who has administration permissions for Voice Providers, Voice Campaigns and Voice Dialers.

Markers allow direct dialing campaigns to be generated under different types of channels and in different ways.

Within the omnichannel section we find all the means of communication other than telephony. Below is the list of available channels, there are also some tips to remember when setting up any of the channels.

Based on these considerations, they must also be taken into account for the antivirus scanning policies that may be installed on the computers, avoiding scanning or denial of access for security reasons.

uContact Agent is a module focused on the call center agent as a total integration solution with functionalities of: data capture, status supervision and communications integrated with the platform.

uContact Supervisor is responsible for all system management, manages and monitors campaigns and autodialers; permissions, users, providers can be created and workflows are configured along with forms and reports.