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SMS/Whatsapp
The incorporation of SMS/Whatsapp to our service contributes exponentially to the improvement of ...
Email Management To manage the configuration of the email campaigns in uContact, it is necessary...
WebChat
The main idea of this feature is the communication between customers and call center company thro...
Strategies - Omnichannel
uContact system supports five different types os strategies: Incall Nocall Interacti...
CSV file format PI
The .csv file for dialers uploads telephone numbers en masse, which the system has to call. This ...
Voice Campaigns
Remember that to begin with the voice campaign setup, you must first have your trunk configured.F...
Strategies - Telephony
There are 7 call distribution strategies in uContact, which are: ringall leastrecent ...
Supervisor
Types of licenses Permissions The Supervisor profile can see in the left side section al...
Agent
Introduction uContact Agent is a module for the call centre agent as the total solution for in...
Email to Fax
To send a FAX by email, please follow the next steps: Provide an email to register the account t...
Send eFax
1) LOGIN TO PANEL.Login in the link https://mybilling.cleverideas.com.mx:8445/ with the following...
Agente
Introduccion uContact Agent es un módulo enfocado al agente de contact center como solución to...
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Estrategias de timbrado
Existen 5 tipos de estrategias de distribución en uContact: Incall Nocall Interactio...
Supervisor
Inicio Al iniciar uContact como Supervisor se encontrará con dos paneles: En la sección s...
Preguntas varias
¿Cuántos integrantes pueden estar en una reunión? Show Me permite organizar reuniones de h...
Requerimientos servidor local
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Ficha Técnica Evidence
características Información Básica. Tamaño de la APP: 19.5 MB Consumo de datos. Envió de posi...