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Escalations
The escalations for the attention of incidents depend on the Level of affectation of the services...
Service Request Policy
As part of our commitment to providing you with the best possible experience, we continually stri...
Training Agenda
Agent Estimated time: 1 hour Operation Requirements Agent Interface Description Phone Breaks...
Requerimientos Tecnicos Locales
Red Para implementar un PBX en un servidor local, es necesario contar con los siguientes requeri...
Arquitectura
email to Fax
Send eFax
SEND FAX MANUAL LOGIN TO PANEL. Login in the link https: https://mybilling.cleverideas.com.m...
Envio Almacenamiento Externo
Adicionalmente al respaldo de grabaciones en el servidor en la nube, es posible enviarlas a un se...
Number Monitoring Service (NMS)
Phone Number Monitoring to improve your contactability and reputation Keep track of how your ...
Mitigation of Robocalls
Description: Robocalls, or automated telephone calls, have become a significant nuisance ...
Registration Link
https://fccprod.servicenowservices.com/rmd?id=rmd_form&table=x_g_fmc_rmd_robocall_mitigation_data...
Incident report
Telephone attention / Whatsapp USA: +1 (305) 677 6828 México: +52 (33) 5004 225...
Equipment Warranty
In the event that the customer detects a malfunction of the product supplied by CLEVER and confir...
Service levels
In order to guarantee Service Levels, it is necessary to define the roles and responsibilities of...
Previous Recommendations
To ensure the proper functioning of our services, we provide you with our incident management too...
Consideraciones
En la red donde estén trabajando los agentes se deben de considerar los siguientes puntos: El ...
ISO 27001
The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data...
API SMS
Outbound SMS When you send an SMS to a phone number belonging to an end user's device you are se...
API RCS
RCS Rich Communication Services (RCS) is a new, visually appealing messaging channel that offers...
Interfaz del agente
Comienza con un video introductorio que te ayudará a obtener una visión general del espacio de tr...