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La principal idea con esta funcionalidad es la reutilización de listas usadas en marcadores. Mediante la ayuda de parámetros nos podemos traer listas terminadas de determinados marcadores para tal o cual período de tiempo que nosotros queramos. Para hacernos ...

El archivo .csv para marcadores sube números telefónicos en forma masiva, a los cuales el sistema tiene que llamar.Este mismo tiene un formato en específico para así ser válido a la hora de subirlo al sistema. Formato de base Para discadores de tipo Progresi...

El requerimiento solicitado implica la implementación de un formulario, el cual debe permitir la creación de filtros personalizados para su posterior aplicación en las listas de contactos cargadas en los marcadores, con el fin de que se pueda modificar la prio...

Existen 5 tipos de estrategias de distribución en uContact: Incall Nocall Interaction Múltiple Omni Estos tipos de estrategias están determinados por el estado del agente al momento de entregarle la interacción. Incall Toma en cue...

La incorporación del SMS y WhatsApp a nuestro servicio contribuye de manera exponencial a la mejora en la experiencia del cliente.  Administración  Campañas  Luego de crear el proveedor, podremos comenzar a crear campañas. Configuración Básica NombreN...

Terminales Agentes y SupervisoresLos equipos de los agentes y supervisores deben tener los siguientes requerimientos mínimos:  Equipo Desktop de Agente Procesador: Core i5 2.0 GHz. Memoria: 8GB RAM. Resolución mínima: 1366 x 768  (mínimo) Disco mínimo: 16...

SEND FAX MANUAL LOGIN TO PANEL. Login in the link https: https://mybilling.cleverideas.com.mx:8445/ with the following credentials. user:   fax18887294929 pass: cashlane123* Click on the tab “IP CENTREX” and select the option “SEND FAX”. After that,...

1) LOGIN TO PANEL.Login in the link https://mybilling.cleverideas.com.mx:8445/ with the following credentials:user: XXXXpass: XXXX 2) Select PDF file to send. 3) Type phone number (1+10 digits for the US).Exaple: 18134213921.  Don´t leave blank spaces i...

To send a FAX by email, please follow the next steps: Provide an email to register the account that will be used to send the email  Send an email to email2fax@um.cleverlinea.com. In the email subject, set the phone number to send the fax, with 1 + 10 digits...

Introduction uContact Agent is a module for the call centre agent as the total solution for integration with features relating to data capture, monitoring by states and integrated communications with the uContact platform. Login uContact Agent has a secur...

  Types of licenses Permissions The Supervisor profile can see in the left side section all the features supported for your security group. Administration A user with administration permissions will have the following features in the portal. ...

Feature Description VOICE OMNI Core voice features Voice campaign management YES YES Inbound campaigns  Deliver high-quality voice experiences through all inbound interactions.  YES YES Outbound campaigns  Deliver high-quality voice experience...

There are 7 call distribution strategies in uContact, which are: ringall leastrecent fewestcalls random rrmemory linear wrandom These types of strategies are determined by the agent's status at the time the call is delivered...

Remember that to begin with the voice campaign setup, you must first have your trunk configured.For more information, see Trunk Configuration. Administration First, we must specify the type of the campaign. There are two possibilities: Inbound — Allows...

The .csv file for dialers uploads telephone numbers en masse, which the system has to call. This file itself has a specific format in order to be valid when uploading it to the system. basic format For Progressive type dialers:1CampaignName;Phone;AdditionalI...

uContact system supports five different types os strategies: Incall Nocall Interaction Múltiple This ones are determined by the status of the Agent when delivering the interaction. Apart from that, uContact has three ways of deliverin...

The main idea of this feature is the communication between customers and call center company through an online chat.That by the call center company will need to configure certain factors Campaign Settings Here Webchat campaigns will be created. The configur...

Email Management To manage the configuration of the email campaigns in uContact, it is necessary to have a user with administrator permissions in the system. Basic email settings Filter parameters Start date: Date from which you want to start the s...

The incorporation of SMS/Whatsapp to our service contributes exponentially to the improvement of the customer experience. SMS campaigns After creating the provider, we can start creating SMS campaigns. Basic settings NameName to i...