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Dynamic form whose fields can be personalized according to the needs of each company, it also includes a typing module (or management purposes) that allows generating an analysis of the most frequent types of calls and results. It also has a history module of...

The connection is via HTTPS with a level 3 certificate via (https://xxxx.ucontactcloud.com), uContact uses HTTPS (http2) with a REST API and Secure Websockets (wss). The connection is made through Secure Websockets   https://xxxx.ucontactcloud.com:8089/ws (fo...

Terminal Agents and SupervisorsThe teams of agents and supervisors must have the following minimum requirements:Agent Desktop Processor: Core i5 2.0 GHz.Memory: 8GB RAM.Minimum resolution: 1366 x 768 (minimum)Minimum disk: 160 GBInternet browser: Chrome (or a...

The network where agents are working, must consider the following Port 3478  UDP/TCP must be opened at least for the host stun.ucontactcloud.com Port 8089  UDP/TCP must be opened at least for the host (ucontactinstance).ucontactcloud.com Port 443 ...

The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data and information and the systems that process it. This allows organizations to analyze risk and apply the necessary controls to eliminate it. If we go to the syst...

Take the following training course to complete your uContact #Agent certification. Start with an introductory video that will help you get an overview of an agent's workspace in our solution and walk out an expert.  

Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technology. With it you will be able to initiate and/or answer calls directly from the platform just as you would from a desk phone, thus significantly reducing your time ...

Personalize your uContact workspace so that your user experience with our solution is as close as possible to your tastes, preferences and personality. How? Watch this video and learn how to set your personal avatar, default wallpaper, and more!  

With uContact's unified inbox, agents can connect with customers on the digital channel of their choice without having to switch between browser windows. Here we tell you everything you need to know about how to manage your digital interactions on the same scr...

PCI es el estándar de seguridad de datos de la industria de tarjetas de pago, también conocido como PCI DSS (Payment Card Industry – Data Security Estándar ) y es un estándar exclusivo de seguridad de la información administrado por el Consejo de Estándares de...

Seguridad de la solución. Encriptación.Con motivo de proteger los datos y las conversaciones que suceden dentro de uContact, el sistema garantiza máxima seguridad de la voz y de mensajería con encriptación TLS, Websockets Secure ...

  Un video facil y practico que te ayudara a crear un agente 

Las escalaciones para la atención de incidencias dependen del Nivel de afectación de los servicios segun su prioridad Niveles de escacion Rol Nombre Email Nivel 1 Soporte soporte@clevderideas.com.mx Nivel 2 Supervisor ...

Formulario dinamico cuyos campos pueden ser personalziados segun las necesidades de cada empresa, incluye tambien un módulo de tipificaciónes (o fines de gestión) que permite generar un análisis de los tipos de llamadas mas frecuentes y resultado. Tambien cue...

PCI is the Payment Card Industry Data Security Standard, also known as PCI DSS and is an exclusive information security standard administered by the Security Standards Council and makes reference to a standard that contains a series of security requirements th...