Training Agenda

Agent

Duration:Estimated time: 1 hrhour

• Operation Requirements
• Agent Interface Description
• Phone
• Breaks
• Forms
• Typifications
• Incoming and outgoing calls

Supervisor

Duration:Estimated time: 1 hrhour

• Overview general functionalities
• Operation Requirements
• Description Interface Supervisor
• Administrator
•  Agents
  • Campaigns
  • Dailers
  • Audios

  Agents
  Bells
  Markers
  Audios

 

• Supervisor
  • Agent Monitoring
  • MarkerDailer Monitoring
  • Recordings
  • Reports

Recordings
Reports

 

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