Training Agenda

Agent

Duration: 1 hr

• Operation Requirements
• Agent Interface Description
• Phone
• Breaks
• Forms
• Typifications
• Incoming and outgoing calls

Supervisor

Duration: 1 hr

• Overview general functionalities
• Operation Requirements
• Description Interface Supervisor
• Administrator

Agents
Bells
Markers
Audios

 

Supervisor

• Agent Monitoring
• Marker Monitoring

Recordings
Reports

 

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