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Conference

Process for conference calls:


 1.- While you are on a call with the client, press the attended transfer

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   2.- The following screen will appear


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3.- Dial 7 and press ENTER from the computer´s keyboard


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4.- When you hear a pin prompt, dial 9 + extension number (example 9+1006) from the keypad on the webphone

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5.- When you listen to music on hold, just press the COMPLETE TRANSFER icon The customer will be waiting for the conference and the agent is free

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6.- Agent makes the 2nd call (example to a bank), and repeats the same process and as soon the call is connected (from 1 to 5) Now, the customer and bank are waiting in the conference room

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7.- Agent dials 7 and press ENTER from the computer´s keyboard again but now the pin will be ONLY its extension number (example 1006)

All calls will be connected in the conference room

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If you need to remove the last user from the conference (bank), during the conference press *3

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