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Step 1: Initially, when the call is in progress and to initiate a conference or a multi-way call, we will press the fourth icon shown at the bottom of the Softphone, (Conference Button): Subsequently, the client/bank or whoever we were talking to will move ...

En uContact, existen dos funcionalidades que nos ayudarán a realizar transferencias efectivas de llamadas.  Transferencia Atendida  - Esta transferencia, como el nombre lo indica, debe ser atendida por la persona destino a la que se le esta transfiriendo...

In uContact, there are two features that will help us perform effective call transfers.   Attended Transfer This transfer, as the name indicates, must be answered by the destination person to whom the call is being transferred. It allows communication betwe...

Ajuste en canales y llamadas Cada campaña en UContact tiene 2 parámetros principales para mantener la ocupación de la campaña, los cuales se configuran dependiendo de la contactabilidad que se esté teniendo en la lista de marcación trabajada: Instancias con ...

Cuando en alguna integración se necesita crear usuarios desde alguna otra plataforma, podemos usar esta API que crea usuarios del tipo agente para que puedan hacer llamadas. Usted puede verificar la Colección de Postman para ver un ejemplo y probar con su ins...

This resource is used to obtain a token authentication to access the uContact APIs, created for logging in from another application to enable integrations. You can check the Postman Collection to test in your instance. All data enclosed in "{{ }}" are values...

When an integration with uContact involving agent activities is required, authentication is performed through this resource, which logs the agent into the SIP. This allows the agent to be considered for calls and to interact via VoIP, in addition to having acc...

This API is used to log out the agent or user once they are no longer in use. You can check the Postman Collection to test in your instance. All data enclosed in "{{ }}" are values that will be replaced with the client's own data and/or the corresponding ins...

When you want to hang up a call from outside of uContact, this API is used, allowing for a more complete integration. You can check the Postman Collection to test in your instance. All data enclosed in "{{ }}" are values that will be replaced with the client...

Adds a record to a dialer to launch the call as soon as an agent is available. This record will be added to the queue, meaning that records already in the queue will be dialed first, regardless; this queue will only consider records that do not belong to a dia...

Uploads a dialing list via a CSV or TXT file to a dialer for integration with an external system to uContact. You can check the Postman Collection to test in your instance. All data enclosed in "{{ }}" are values that will be replaced with the client's own d...

When a call is ended in uContact, a disposition can be added to identify how the call concluded, allowing for reporting or creating actions based on the disposition. All data enclosed in "{{ }}" are values that will be replaced with the client's own data and/...

When an integration requires creating users from another platform, we can use this API to create agent-type users so they can make calls. You can check the Postman Collection to test in your instance. All data enclosed in "{{ }}" are values that will be repl...

Cuando la integración lo requiere se pueden agregar agentes a una campaña especifica por medio de esta API, a continuación mostramos el como realizar esta acción. Usted puede verificar la Colección de Postman para ver un ejemplo y probar con su instancia. To...

When integration requires it, agents can be added to a specific campaign through this API. Below, we outline how to perform this action. You can check the Postman Collection to test in your instance. All data enclosed in "{{ }}" are values that will be repla...