Advanced Search
Search Results
392 total results found
Base de Datos
Estos datos sobre las tablas pueden ser usadas para obtener información para Reportes. Estas tablas se encuentran en la base ccrepo. Telefonía QUEUE_LOG_REPO Se encuentra la información de los estados de las llamadas de las campañas entrantes y salientes. ...
Database
QUEUE_LOG_REPO Information of the queue calls state of campaigns input or output. Parameter details origid: Original id (can be repetead). datetime: Datetime of the event. callid: The call id. queuename: Campaign name. event: Check event list. ...
Previous Recommendations
To ensure the proper functioning of our services, we provide you with our incident management tool and some recommendations before sending a request. Computers: Validate that Google Chrome is being used, without many extensions installed or open tabs that ar...
Incident report
Telephone attention / Whatsapp USA: +1 (305) 677 6828 México: +52 (33) 5004 2255 WEB: https://share.hsforms.com/19nHfcLBETzCxmmO_MJ9fbA5awgn There must always be a reference number for the incident for monitoring and measuring the metric...
Escalations
The escalations for the attention of incidents depend on the Level of affectation of the services according to their Priority Escalation Levels: Role Name Email Level 1 Support support@clevderideas.com.mx Level 2 Supervis...
Service levels
In order to guarantee Service Levels, it is necessary to define the roles and responsibilities of CLEVER and THE CLIENT to work together in the most efficient way: By Clever IDEAS Ensure service availability levels Technical support and incident resolution ...
Equipment Warranty
In the event that the customer detects a malfunction of the product supplied by CLEVER and confirms that said behavior does not match what is specified in the equipment data sheet, the product warranty claim must be made in accordance with the following polici...
functionalities
Do you need to offer your employees the flexibility of being connected to their phone extension from multiple sites and devices to be permanently available to your customers, and does your current team have limited capabilities? Main features: Automatic Atte...
Devices
Cloud Softphone
Descargar la aplicación CLOUD SOFTPHONE, disponible para Android e IOS. Se puede localizar con el siguiente símbolo. Una vez descargada la app, se deberá seleccionar la opción SCAN QR. Enseguida, la cámara del dispositivo se abrirá para poder escanear e...
Webphone
Webphone allows you to connect using a browser (preferably Chrome) from different devices such as: PC, laptop, tablet, smartphone 1.- Link https://webphone.cleverideas.com.mx/index.php 2.- A separate window will open with the Webphone. Once signed, it is p...
Send eFax
SEND FAX MANUAL LOGIN TO PANEL. Login in the link https: https://mybilling.cleverideas.com.mx:8445/ with the following credentials. user: fax18887294929 pass: cashlane123* Click on the tab “IP CENTREX” and select the option “SEND FAX”. After that, y...
Q&A
Funcionalidades
Operadora Automática (IVR) en múltiples idiomas Timbrado simultáneo en múltiples dispositivos / Sígueme Sin plazos forzosos de contratación Canales para recepción de múltiples llamadas simultaneas Detalle de consumo de llamadas en línea Grabación de llama...
Numbers DIDS
Ref Country Group USD MXN COP DIDARG1 ARGENTINA G1 $ 7.00 $ 150 $ 24,500 DIDAUS1 AUSTRALIA G1 $ 7.00 $ 150 $ 24,500 DIDAUS1 ...
Números Toll Free
Los números 800’s (toll free numbers, en inglés) son números que comienzan con uno de los siguientes códigos de tres dígitos: 800, 888, 877, 866, 855, 844 y 833. Estos números gratuitos, permiten a quienes llaman, contactarse con empresas o individuos sin ten...
Cities
Country Área Code City ARGENTINA 11 BUENOS AIRES ARGENTINA 351 CORDOBA ARGENTINA 221 LA PLATA ARGENTINA 261 MENDOZA ARGENTINA 230 PILAR ARGENTINA 341 ROSARIO ...
Portabilidad Numérica
La portabilidad numérica es la posibilidad de poder cambiar de compañía o carrier un numero telefónico. La portabilidad numérica puede ser para personas físicas y morales; cada uno requiere de diferente documentación por presentar: Liga: https://share.hsform...
Verification Requirements
It is necessary to have a business account on Facebook Business Manager owned by the same business entity. More information in Business verification Steps to follow: Log in with Facebook account credentials: Submit: Business and account name Name Busi...
FBM Verification
Verification process If your account has not yet been verified, do it now, otherwise skip this step Verification 1.- Go to Business Settings Configuración del negocio. 2.- Go to Security Center and click Start verification in the "Business verification" ...