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Record Retention Policy Outlines the guidelines and procedures for managing customer records to ensure compliance with legal, regulatory, and operational requirements. We are committed to maintaining transparency, data security, and efficient record-keeping p...

Change Management Process Establish a Clear Change Vision Objective: Define the purpose and expected outcomes of the change initiative. Steps: Identify the business drivers behind the change (e.g., new technologies, market demands, regulatory changes). D...

TRAINING PROCESS Initial Training for New Hires The onboarding and training process for new hires is designed to ensure they understand Clever Ideas' core values, technical competencies, and operational procedures. Phase 1: Orientation Duration: 1-2 daysP...

HIRING PROCESS Introduction Clever Ideas is committed to ethical, sustainable, and inclusive hiring practices that reflect our values of innovation, empathy, and excellence. This document outlines our standardized approach to attract, evaluate, and onboard...

COMPENSATION PROGRAM The compensation program is tailored for sales, technical, and administrative employees to ensure alignment with company goals while motivating employees to achieve their objectives. The compensation program rewards employees based on me...

Data and Security Protection Plan Best practices for managing and preventing data breaches and suspicious activities Immediate Response Plan for Data Breaches Incident Response Team (IRT): Establish a cross-functional team ready to respond to security inci...

Work-from-Home Best Practices and Policies for Employees Work Environment Optimization Set up a dedicated workspace that is ergonomic, distraction-free, and equipped with reliable internet and essential tools. Allowance or equipment reimbursement for chair...

Disaster Recovery Plan The implementation of an effective Annual Disaster Recovery Plan (DRP) involves a structured and strategic approach to ensure the company’s telecommunications services are resilient, secure, and capable of rapid recovery in case of disr...

Employee Handbook Welcome We are thrilled to have you as part of our team. We strive to create an innovative, inclusive, and collaborative environment for all employees, whether you work on-premises or remotely. This handbook outlines the policies, expectati...